What service can you expect from uke learning?
All uke learning staff have been carefully selected to provide you with a great service. They will:
- Honour commitments and be available for appointments at mutually convenient times.
- Explain our training programmes to you.
- Ask you what you want to do and hope to achieve from your learning.
- Treat you fairly and respectfully as individuals.
- Ask you about your personal and career goals and help you find the right programme of learning.
- Explain whether you are eligible for funding to support the cost of your course.
- Tell you how much you may need to pay for or contribute to a uke learning course.
- Give you a clear induction and check your understanding.
- Provide you with a welcome pack containing copies of uke learning’s policies, complaints procedure and contact information.
- Explain the support you will receive and how to contact your tutor/assessor.
- Tell you about the health and safety aspects of using computers and laptops.
- Provide you with an accessible and safe environment in which to learn.
- Tell you about the course materials and ensure that you have appropriate support to access e-learning if necessary.
- Help you to access to online tools where available to support your learning and help you to know how to use them.
- Discuss opportunities for your learning which could lead to a test or qualification.
- Discuss your next steps after completing a cours e and provide appropriate advice and guidance.
- Tell you who to contact if you have a problem.
As a uke learning learner, we ask you to:
- Read and return any documents to your tutor/assessor.
- Keep appointments with asses sors and tutors and try to give 24 hours notice of any cancellation or non-attendance.
- Be punctual to your appointments.
- Keep in contact with your tutor and let them know how you are progressing.
- Complete homework and meet deadlines.
- Ask for support and let us know if you are encountering problems or are thinking of quitting your course.
- Let us know if there are any changes to your personal information.
- Show respect and consideration for other learners and uke learning staff.
- Treat uke learning’s equipment and property with respect and follow any guidelines for use.
- Tell us how we can improve the quality of your learning experience by completing surveys and making comments, complaints and suggestions.
If you are not satisfied with any aspect of the service or support you receive please tell us about it.
Our Complaints Procedure outlines the action you should take.
We hope that you have an enjoyable and successful learning experience with uke learning.
